Refund Policy
Effective Date: July 18, 2026
At Tomto Lemon, we aim to provide quality digital marketing, design, and technology services. This policy explains when refunds apply. We aim to provide quality products and services. If you are not satisfied with your purchase, our refund policy is as follows:
Eligibility for Refunds
Refund requests must be made within 2Â days of the initial payment. Refunds are only available for services not yet started or for work that does not match what was agreed in writing at the time of purchase.
Deposits and Advance Payments
Projects typically begin with an upfront deposit or advance payment. Once work has started, this deposit is non-refundable, as it covers time, resources, and planning already committed to your project.
Monthly Retainers and Ongoing Services
For ongoing monthly services (e.g., SEO, social media management, retainer-based marketing), fees already paid for the current billing period are non-refundable once work for that period has begun. You may cancel future billing periods at any time by notifying us in writing.
Advertising Spend
For paid advertising campaigns (Google Ads, Meta Ads, or similar), any advertising budget passed through to these platforms on your behalf is non-refundable, as these funds are spent directly with the advertising platform and are outside our control.
Non-Refundable Items
Completed work, delivered files, published campaigns, and services already rendered are non-refundable unless they are demonstrably defective or do not match the agreed project scope.
Refund Process
To request a refund, contact us at creative@tomtolemon.com with your project details and reason for the request. Approved refunds will be processed to the original payment method within 14–20 business days.
Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect immediately upon posting to this page.